Service Transition (ST)
The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.
The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service Management as documented in the ITIL Service Transition publication.
Target Group
Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and ITSM trainers.
The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes.
This course syllabus may also be of interest to:
• Individuals who require a detailed understanding of the ITIL Service Transition phase of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
• IT professionals working within or about to enter a Service Transition environment and requiring a detailed understanding of the processes, functions and activities involved
• Individuals seeking the ITIL Expert in IT Service Management for which this qualification is one of the prerequisite modules
• Individuals seeking progress towards the ITIL Master in IT Service Management for which theITIL Expert is a prerequisite
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
• Introduction to Service Transition
• Service Transition Principles
• Management and control of all Service Transition activities
• Service Transition Related activities around communications, commitment and organisational change
• Organising Service Transition
• Control and coordination of Service Transition technology related activities
• Analysis, justification and selection of the implementation approaches, challanges, critiical success factors and risks
Prerequisite Entry Criteria
Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
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